How does shipping work?
We drop ship golf bags directly to our customers via USPS unless otherwise requested and agreed upon. Our standard single golf bag box is 37x10x6 and is clearly labeled to indicate there is precious MacKenzie cargo inside. There is no signature required upon delivery unless otherwise requested. Depending on how busy we are and how intricate your design is, you can expect to have your MacKenzie delivered to your door in 2-6 weeks. If you want to know the status of your golf bag, just ask - we're happy to share pictures and let you know what's going on.
Do you have a return policy?
We do not accept returns because we made your golf bag specifically for you! We take pride in the fact that every MacKenzie is one of a kind. We work directly with each of our customers to design and approve exactly what they desire.
What’s the warranty situation?
A MacKenzie is built to last - we stand strongly by all of our work. We have customers with 25 year old bags that they send in for a bath and a tune up. If something on your bag is broken and it shouldn’t be, we’ll replace it without batting an eye. If you’ve been extra hard on your bag or your MacKenzie is simply an ancient artifact, we may need to discuss repair costs. We’re fair, want to make you happy and are always open to a conversation.
Whats the procedure if I want to add a logo to my MacKenzie?
We do all of our digitizing in house. Don't know what digitizing is? It's the art form of taking a picture and applying stitches so our embroidery machines can know what to do. That means you send us a logo and we personally take the time to perfect it before we embroider it on anything. Whether it’s your company logo, a club logo or something personal we can almost always make it happen.
I want to order a bag, but need it in 2 weeks for a golf trip. Possible?
This is absolutely possible! We can’t always do it, but often times we can. Things like design, embroidery, material and obviously how busy we are make a difference. Often times there will be a rush fee of anywhere from $75 - $150 in order to push your order to the front of the line. Let us know and we'll be happy to help - we want you rocking your MacKenzie on your trip.
I’m old school, can I just pick up the phone and order a bag that way?
Please do! We’re old school too. We make golf bags with our customers, not for our customers. Picking up the phone and talking to us directly is the absolute best way to design a MacKenzie. 503-734-6355
I don’t see exactly what I want in the custom builder...
No need to panic - allow us to explain. The custom builder is a tool, not a representation of what is possible. Think of it as a way to see basic designs come to life. Every single thing that goes through our shop is custom built, so if you want to change something but feel limited by the custom builder, reach out to us! We can put design renderings together for just about whatever you want.
I have a 20 year old MacKenzie that needs a little love, do you do repairs?
All the time. We understand that you have a special relationship with your MacKenzie… We’ll take very good care of it and tune it up as needed. The first thing to do is reach out and let us know whats going on, if you can send pictures thats even better. Almost always we’ll be able to give you a ball park cost for what we agree needs to be done. Ship us the bag and we’ll call you before we do anything.
How do I go about ordering a specialty bag?
Specialty MacKenzies are golf bag artwork! The best way to start the conversation is with a phone call, but feel free to email us if thats easier for you. Someone from our team will work with you directly and talk through the options and help design something that is truly an original masterpiece. These projects are the most fun…
My strap is bleeding on my shoulder... Uhh??
Every so often when we use a darker colored strap suede (the part of the bag that rests on your shoulder), we have issues with color transfer. This is the reason we try to stick with white or cream strap suede. We’ve been trying to solve this mystery for years with little success. We figure that about 1/15 colored strap suedes will bleed, so do it at your own risk. We’ll happily make a new strap for you if you run into this, but we will charge you $75.
What do you suggest when it comes to caring for leather?
Leather has character, it’s supposed to age and fade with time - that is part of the charm! That being said we do have some suggestions for you. Leather conditioner is always a nice way to enhance the feel of your bag. Reach out to us and we’ll let you know our favorite brands. If you ever have a particularly wet day with your leather MacKenzie, we suggest emptying it out and letting it dry naturally. If you have a stain on your bag please reach out to us, use cleaning products and talcum powder with caution.
I want to add/change some embroidery on an old MacKenzie.
So we get this question from time to time and it's a tough one. In order to embroider on a completed golf bag, we have to take the bag completely apart. That involves carefully cutting stitches, removing the top ring and batten, opening up the bag and taking off whatever part needs to be embroidered. Obviously this is no small task… So depending on what you would like us to, it may or may not be worth the investment. You can expect something in the $150-$350 range.
Can I strap a MacKenzie to the back of a cart?
...yes..... Yeah you absolutely can. We get it, there are some courses that you just can’t walk. The carbon fiber batten helps give it a little structure and it’s actually really easy to pull clubs.